Trust Pilot 5 Star Reviews

Return and Refund policy

Orders placed for made-to-measure products cannot be cancelled. You may cancel other orders at any time before dispatch. Please email with your order number, postcode and contact telephone number. 
Defective/Damaged Products 
In the unlikely event that a product is faulty or delivered damaged, we will exchange the product or provide you with a full refund provided you advise us of the fault within seven days of the date product is delivered. We can either collect the product or dispatch a replacement. To arrange for the product collection, please contact us, with your order number, the details of the product to be returned and whether you would like a refund or replacement. Once the returned merchandise has been received and inspected, we will either dispatch the replacement or process the refund. All refunds will be made to the card/account used to purchase the product. 
Order Discrepancies 
Any order discrepancies must be reported within 48 hours. 
Products No Longer Required . Your rights under the EU CONSUMER RIGHTS DIRECTIVE - Effective from June 13th, 2014 
You may return any product to us if you change your mind for any reason. The product must be returned in its original condition within 14 days of the date delivered to you. We can either collect the product or replace the product to our warehouse at the address given above.  To arrange collection, please email, with your order number and the details of the product to be returned.  Alternatively, you may complete the returns form here. You will be charged for the cost of the return. If the product is not in the original condition, any refund will be proportionate to the state which it was received. A minimum collection charge of 15 will apply to goods returned. This amount will be deducted from any refund made. Alternatively, you may return the goods to us at your own cost. Please email if you wish to send products back. Please include your contact details and sales order reference number. Once the goods are returned in a satisfactory condition, the cost will be refunded. It is highly recommended that a suitable trackable delivery service is used to return goods to us. Refunds will only be made once goods are safely received in our warehouse in a satisfactory condition. Your refund will be processed once the returned product has been received and inspected. All refunds will be made to the card/account used to purchase the product within 14 days of receipt. 
Unless you are a “consumer” (EU CONSUMER RIGHTS DIRECTIVE - Effective from June 13th, 2014), the delivery charges are not refundable, and we shall be entitled to deduct a 20% restocking charge from the amount to be refunded to you. Please note that made to measure / special order products cannot be returned unless faulty. Refunds are not available on “free with purchase” items, unless all other products are returned. 

  • Contact Us:

  • Unit 15 Irlam Wharf Business Park,
    Irlam Wharf Rd.
    M44 5PN
  • Tel: 0161 775 1190
  • Fax: 0161 775 0909
  • Email:
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