CORONAVIRUS INFORMATION FOR OUR CUSTOMERS

We know this time of great uncertainty is having a huge impact on all our lives, so we want to let you know what steps we’re taking to help and support you.

In light of the recent COVID-19 outbreak, Pipelagging.com and Airconspares.com have taken the decision to temporaly close our trade counter.The risk to our customers and staff - posed by the coronavirus - is too great and, as such, the business needs to take whatever preventative measures are required, to limit exposure.

Can I still place an order online for delivery?
Yes. We are following the advice of Public Health England and are still making deliveries for online orders.


Delivery Status
We respectfully ask for your patience with regards to delivery due dates, delays in transit times are to be expected. Whilst we appreciate there will be occasions you need to chase deliveries, in these instances where possible we would ask you to refer to your online tracking and only contact us for delivery updates when essential"


Should I be concerned about touching an order I have received or collected?
Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.


Can I still receive delivery of larger items?
Yes.Deliveries are continuing to take place for larger items. Customers will receive a pre-delivery call and will be asked to confirm if:

Have they had to seek medical advice resulting in them being advised to self-isolate or have you decided to self-isolate as a result of potential coronavirus contact or symptoms?

Have they returned from a visit abroad known to be considered at risk of the coronavirus within the last 14 days?

If the answer is YES to either question, we will advise that the delivery has to be cancelled and can be rebooked at least 14 days later.

This is in line with Public Health England advice.

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