Frequently Asked Questions
Welcome to Airconspares.com. Below you'll find answers to common questions about ordering, payment, delivery, Click & Collect, returns, warranties and technical support.
ORDERING & PAYMENT
How do I place an order?
Browse our catalogue, add the products you require to your basket and proceed to checkout. Online transactions are processed securely.
Do you offer trade accounts?
Yes. Business customers can apply for a credit account by emailing sales@airconspares.com. Subject to approval, our standard credit terms are 30 Days End of Month.
Can I get a VAT invoice?
Yes. A VAT invoice is provided for your order and will be emailed to you upon dispatch.
What payment methods do you accept?
We accept major credit and debit cards, PayPal and Direct Bank Transfer. The payment methods currently available for your order will be displayed at checkout.
Who can buy pre-charged air-conditioning systems?
Sales of pre-charged air-conditioning and refrigeration equipment are subject to applicable F-Gas regulations. Where required, we can only supply equipment once the appropriate F-Gas credentials have been provided and verified.
SHIPPING & DELIVERY
Where do you ship to?
We deliver throughout the United Kingdom and can also ship to many European and international destinations. For destinations or orders where a shipping rate isn't available at checkout, please contact us for a quotation.
What are your shipping rates?
Shipping charges are calculated at checkout according to your delivery location, order size, weight, dimensions and the products being ordered.
Indicative rates include:
United Kingdom
Express Delivery (1–3 business days): from £6.50
European Union
Standard Delivery (5–10 business days): from £28
Express Delivery (2–4 business days): from £48
Additional charges may apply to oversized or heavy consignments and deliveries to remote or offshore areas, including the Scottish Highlands, Northern Ireland and the Channel Islands.
The applicable delivery charge will be shown at checkout before you complete your order. For large, palletised or contract orders, please contact sales@airconspares.com for a tailored quotation.
International orders may be subject to customs duties, import taxes and clearance charges depending on the destination and shipping service selected.
How long does delivery take?
Delivery times depend on product availability, destination and the service selected. Deliveries normally take place Monday to Friday, excluding UK Bank Holidays.
Estimated delivery dates and times are provided as a guide and cannot always be guaranteed.
Do you offer Express Delivery?
Yes. Express delivery is available on many products and destinations. If your order is urgent, please call us on 0161 775 1190 before ordering so that we can confirm stock availability and the appropriate delivery service.
What if I'm not available for delivery?
Depending on the courier and service used, a signature or other proof of delivery may be required. If a delivery attempt is unsuccessful, the courier will normally provide instructions for redelivery or collection.
If goods are returned to us following unsuccessful delivery attempts, additional carriage or handling charges may apply before the order can be sent again.
CLICK & COLLECT
Do you offer Click & Collect?
Yes. Where Click & Collect is available for your order, select the collection option during checkout.
IMPORTANT: Please wait until we have contacted you to confirm that your order is ready for collection before travelling to us.
Do not travel to our premises solely on the basis of placing your order. Stock may need to be transferred or prepared before collection.
Where do I collect my order?
Airconspares.com
520 Europa Boulevard
Gemini Business Park
Warrington
WA5 7TP
What do I need to bring?
Please bring your order number or order confirmation when collecting your goods.
How long do you hold Click & Collect orders?
We normally hold Click & Collect orders for up to 21 days. If an order has not been collected within this period, we may cancel it and return the goods to stock.
RETURNS & REFUNDS
What is your returns policy?
We operate a 30-day returns policy, subject to our full Returns & Refund Policy and your applicable statutory rights. Returned goods must be in an appropriate condition and, where applicable, in their original packaging.
Consumers: Your statutory cancellation and return rights are unaffected. Where a return is due to a change of mind, you may be responsible for the cost of returning the goods.
Business Customers: Different return conditions may apply to business-to-business purchases. Where applicable, delivery charges may be non-refundable and an authorised return may be subject to a 20% restocking charge.
Made-to-measure and Special Order Products: Bespoke, made-to-measure or specially ordered products may not be eligible for return unless faulty or otherwise required by law.
Please refer to our full Refund Policy for the terms applicable to your order.
How do I return an item?
Please contact us before returning goods so that we can provide return instructions and, where required, authorisation.
- Email sales@airconspares.com with your order number and details of the item you wish to return.
- Wait for our return instructions before sending the goods.
- Once authorised, returns should be sent to:
Airconspares.com – Returns
520 Europa Boulevard
Gemini Business Park
Warrington
WA5 7TP
United Kingdom
Please package returned goods securely and retain proof of postage or collection.
Who pays for return shipping?
This depends on the reason for the return and your statutory rights. For authorised change-of-mind returns where the customer is responsible for return carriage, you will need to arrange and pay for the return.
Where we agree to arrange collection on your behalf, the applicable collection charge may be deducted from your refund.
What if my item arrives damaged, incorrect or faulty?
Please contact us as soon as possible at sales@airconspares.com, quoting your order number and details of the problem.
Where appropriate, we will arrange the next steps in accordance with your statutory rights and the applicable product warranty.
WARRANTIES & TECHNICAL SUPPORT
Are products purchased from Airconspares.com covered by a warranty?
Products are supplied with the applicable manufacturer's warranty where provided. Warranty periods and conditions vary by manufacturer and product.
Your statutory rights are not affected.
How do I make a warranty claim?
Please contact us with your order number, product details and a description of the fault. Photographs, serial numbers or other information may be requested to help us assess the claim.
We will then advise you of the appropriate warranty procedure.
Do you offer technical support?
Yes. Our team can assist with product selection, compatibility and product specifications.
For technical enquiries, contact us by email or telephone during business hours. Please have the relevant product or part number available where possible.
CONTACT US
If you can't find the answer you're looking for, please contact us:
Airconspares.com
520 Europa Boulevard
Gemini Business Park
Warrington
WA5 7TP
United Kingdom
Email: sales@airconspares.com
Phone: 0161 775 1190
Business Hours: Monday–Friday, 8:00 AM–4:00 PM
Closed weekends and UK Bank Holidays.