Shipping & Returns

UK Delivery

We offer fast and reliable delivery across the United Kingdom for all air conditioning and HVAC spare parts, components, and accessories.

We work with trusted courier partners to ensure your order arrives safely and on time.

Delivery Times

Standard Delivery: 3–5 working days
Express Delivery: 1–2 working days (where available)

Orders are typically processed within 1 working day (Monday–Friday).
Once your order has been dispatched, you will receive tracking information via email.

Delivery times may vary during peak periods or for specialist / non-stock items.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Order size and weight

  • Selected delivery service

Free delivery may be available on qualifying orders over a specified value.

Returns Policy

We aim to ensure complete satisfaction with every purchase. If you are not entirely satisfied, we provide a straightforward returns process.

Return Period

You have 30 days from the date of delivery to return items for a refund or exchange.

Return Conditions

To be eligible for a return, items must be:

  • Unused and in original condition

  • In their original, undamaged packaging

  • Accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

How to Return an Item

  1. Contact us via our Contact page or email to request a return.

  2. We will issue return instructions and a Returns Authorisation Number (RAN).

  3. Securely package the item in its original packaging.

  4. Send the item to the address provided.

Returns sent without prior authorisation may be delayed or refused.

Refunds

Once we receive and inspect your return, we will process your refund within 5–7 working days.

Refunds will be issued to the original payment method used at checkout.

Please note that it may take additional time for your bank or payment provider to process the refund.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item is faulty

  • The item was supplied incorrectly

  • An error was made with your order

In these cases, we will cover the cost of return shipping.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately and provide:

  • Your order number

  • A description of the issue

  • Clear photos of the damage or fault

We will arrange a replacement or full refund at no cost to you, including return shipping where applicable.

Questions?

If you have any questions regarding shipping or returns, please contact our team.
We are here to help and ensure your experience is straightforward and professional.